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  • Being a huge fan of Lou Malnati's in Chicago I was so excited to see it make its way to Phoenix. I went here on a Friday night. I expected there to be a long wait and was fine with that. However, once seated the service was not at all what I expected. They are lucky they are Lou Malnati's and that I was a huge fan from the Midwest and ecstatic to eat their pizza or the service would have been unacceptable. After being seated and having already pre-ordered the pizza the server was left with very little to do except to bring our drinks and food when it was ready. We ordered 3 waters and more than 5 minutes had passed and we still did not get our drinks. At this point it was going on 9pm and the crowed was slowing, there were even open tables! I asked the bartender for water and FINALLY almost 10 minutes later a different server brought over our water. Our server was not very present throughout the entire experience. Everything was extremely slow and we had to wait and ask multiple times for everything. This is not what I expected from Lou Malnati's. The pizza was also subpar. It was not as thick as the pizza in Chicago and there was not nearly enough sauce on the pizza. I really hope things change as this is a place I would eat at every time I visited Chicago. Maybe Lou Malnati's in Phoenix cannot match up to the Chicago reputation. I will definitely wait a while before returning with hopes that the food and especially the service improves.
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