I am sitting waiting for my vehicle which I dropped off at ELEVEN AM, it is now 4! The price quoted differed by about $100 AND THEN the guy acted as if I was unreasonable for asking the work be done by 3! No point in making an appointment because there is no respect for your time here! The site has a choice to wait for your vehicle or pick up later, it should say to be prepared for a whole day without your vehicle. I also had a 'coupon' which is totally useless. Be sure you have nothing scheduled when going here for a repair. Also make sure you have several hundred dollars for a simple brake pad replacement!