Had an appointment to day at 2:15pm with sales, I arrived early at 2:05pm. Waited in the waiting room. The only person that greeted me was the front receptionist. In fact, the only person to check on me and get me water and to assure me someone would be available soon was the receptionist. I waited until 2:43 and no one greeted me or helped me ( beyond the receptionist) and I ended up walking out. Why schedule an appointment if not going to keep it. My time is just as precious as yours and if not more! Also stop making excuses the sales people are with other customers. There were other sales people sitting around, but I guess they all made there quota for the month. Horrible experience, Would never go back or buy , or get service at this location. And to add insult to injury I own Jaguar, so I'm an existing customer.