| rev:text
| - **UPDATE**
Pretend you are a tow company. Pretend one of your drivers is so incompetent that he towed a client's car to the middle of nowhere and then throws away the keys, not bothering to tell anybody what he's done. Now, pretend that the customer has called repeatedly wondering where her car is and is about ready to report it stolen. What do you do?
If you are 777 Towing, you do absolutely nothing.
So, my husband goes to the repair facility to pick up the vehicle. They have no idea where it is. He calls 777 trying to find out where our car has gone. They swear that they took it to the facility - that does not help us as it obviously was not there.
My husband walks to the bank to try to take care of some other things while I get on the phone to raise some hell. Again 777 tells me that they have towed it to the facility. It is not there. They have no other answers for me. They refused to allow me to talk to a supervisor. They ask for the same information over and over - none of this helps me find our car. I am near reporting it as a stolen vehicle and giving their driver's description to the police.
Desperate, I call the facility one more time and ask him if maybe it was put in the back or he missed it or something. He goes for a walk around his property and asks me if it is a dark blue Avalon because there is one parked at the Chevron next door. Yes, that is our car. He says he does not understand why the driver didn't let him know he was dropping it off, he was open at 7:30, or why the tow driver would leave it in a different parking lot.
Three calls later we still do not know where the keys are. Apparently the driver, DJ, is an evening driver and nobody can get ahold of him. So it is perfectly acceptable to tow someone's car and drop it in an arbitrary place then hide the keys, not tell anyone what you've done, and sucks to be you, I'm taking a nap.
My 5th call to 777 finally gets me a manager who says he will be "spoken to" and that they cannot do anything else to help us.
So here we are still trying to find the keys to our car that he towed to an arbitrary place. My husband is stranded on one side of town and me on the other and all the tow company can say is, "oh we will speak to him."
I. Want. Him. Fired.
777 will not tell me his actual name. He goes by "DJ" and that's all we're allowed to know.
**NEXT DAY FOLLOW UP**
My husband had to take a bus to our car in the middle of the night with a spare set of keys. We were lucky that we found someone with the proper tools and willing to come to the gas station where the driver dumped our car, mainly because he has nothing to do with 777 Towing (in fact, he said he would never use them).
Realizing that 777 isn't even going to have the class to call me to tell me that they talkd to the driver and found out where my keys are, I called them back. After being put on hold several times, they finally told me that he said he put them under the driver's seat. Which, of course, is yet another lie. Our seats fit flush to the floor - it is impossible to put anything underneath them. When I called back to let them know, they put me on hold again, then they hung up on me.
Multiple apologies from Maribelle the dispatcher is not enough. I want compensation for all the time and energy that we wasted trying to find our car, including the all-day bus pass that my husband had to purchase. I want another set of keys. I want DJ fired. I want to hold his pink slip in my hand. I want to write on the report for his unemployment application how cruel and incompetent he was and that he does not deserve UI benefits because he chooses to not do his job. I want him to be forced to take anger management and customer service classes. I want HIM - in person, with no excuses, to apologize to both my husband and me.
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