Vincent from George Brazil was just cheer for my annual plumbing check up. Before he started he completely explained what the process would entail and then began his service and examination of my entire house and exterior faucets. During his examination he found a faulty supply line in my brand new hot water heater that was installed by another company. I just called that company and they have already been sold to another company so not sure what kind of run around I may get there, looks like I should've called George!