let me star with a positive. My chicken was very good. Half chicken with the medium sauce was juicy and flavourful.
That's the only nice thing I have to say. First off, it's an odd setup. Wait to be seated (no sign) and then order at the counter. $100 for takeout for a family of four seems high. Especially when you need to get your own cutlery and condiments. So we're sitting and I have to make notes on my cell so I can remember what everyone wants before I go order... (New found respect for servers who memorize orders everywhere!). Then they ask for table number... Guess I was supposed to check that.
Wings are minuscule. Don't bother to ask the cashier about the menu items, She clearly has no clue. Kids sliders were almost hotter than my half chicken. When I took the food back to the counter the manager was nice enough to offer 20% off my item as an apology.... Really? Thanks for saving me $2!?!?!?
apparently plain means with sauce, lettuce and tomato. Ice cream machine was out of order. Had to ask for dessert (you know, the one we paid for?). Fortunately they had a substitute that neither kid really liked...
Now there's clearly a lot of service issues that I had problems with, but the biggest issue was with the setup so therefore the management. I don't even want to think about how many people tip when they pay only to have a bad experience with subpar service. Any place that makes you pay and then have a tip button before youve had any service is just absurd in my opinion