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| - The five star rating I have awarded Barrio is solely a result of one waiter's excellent service. This waiter's name was Jae, and I am very thankful for his kindness and generosity. Before I get to that, let me start a little bit in the past.
The previous week, my family and I ate at Barrio for the first time. The build your own taco concept at a sit-down restaurant was a riveting idea to us newcomers. Our waitress that night was also very welcoming and friendly overall, which was a good sign for a restaurant new to us. In addition, and very importantly, the food was DELICIOUS. Every member of my family and myself were satisfied with our meals. So that was my first experience at Barrio, and I was pleasantly pleased.
Now back to the more recent past. On Saturday, June 17, 2017, I decided to take my girlfriend, who has tree nut and shellfish allergies along with a gluten intolerance (this part will come into play later), to Barrio. All was well at first. There was no wait as we arrived at a good time, and immediately the hostess took us to our table in a back corner. Unfortunately, and for no fault of the hostess, we were placed next to a large party of inebriated and obnoxious women. Like I said, there isn't much one can do about that at first for the customer. After saying "what" when my girlfriend and I could not hear each other, we decided we wanted to move. At this point, the waitress came to give us water and asked if we wanted chips and guac. Everything was going as well as it could be and she came back to take our order sheets. Upon her arrival, my girlfriend asked if the gluten free taco shells were fried in peanut oil or anything of the sort. In a very uninformed (in regard to the menu) and annoyed tone, the waitress told us she thinks, and ONLY THINKS, that they were fried in vegetable oil. There was no confidence in her response and that is not very reassuring to someone with food allergies. So back to changing seats. We asked her and she mumbled something and said she couldn't take our sheets yet until the hostess is informed of our requested. Then our savior arrived unbeknownst to us. He brought our guac and chips and commented on how loud it was and we told him we already asked to move tables. After this, the waitress came back and asked if we were able to move and then explained that we had to go back to the hostess to see if we could be moved. After this, I went to the hostess and asked what could be done. She said I would have to go back on the waiting list and that was not worth it. As I went to sit back down, the kind waiter asked if we were able to move tables. I explained, in a partially worked up manner, that both the hostess and waitress were not the nicest or accommodating. The waiter responded "that's sh%#ty," and then said "grab your stuff, you guys can follow me." He proceeded to take us to a new area of a restaurant that was pleasant and the air was not polluted with the deafening sound of intoxicated imbeciles. My girlfriend and I were very happy at this point and repeatedly thanked our savior. Following all if this, we got our food. My girlfriend then asked about the peanut oil and our new waiter went and asked the kitchen and told us that their shells were fried in canola oil, which was very comforting to know. We were finally able to eat in peace thanks to Jae, the wonderful waiter.
If it wasn't for Jae, my second meal and my girlfriend's first meal at Barrio would have been less than average due to the surliness of the waitress and hostess. My thanks go out to Jae and to his wonderful service. I firmly believe that each and every member of the Barrio staff should emulate the actions of Jae, as he is the epitome of a superior waiter.
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