This is unfortunate. On paper, it's all good. A family owned store with a large selection of fish. The problem is the customer service is usually terrible.
I have been there four times. I will admit that one of those times, I happened to get a really helpful employee that surprised me with good service. The other three times, it was so bad, I give up.
During the three poor visits, no one offered to help. It wasn't like the store was busy. I usually have to go to the cash register where the employees are usually socializing and ask for help in the fish department. The the help you get there is terrible. It's as if you are bothering them.
The ironic thing is that these employees seem to really know fish well.
On my most recent visit, I watched another customer ask for help after what seemed to be an inappropriately long wait. I think he was bothered by the employees socializing nearby and not offering to help. It didn't surprise me.
Bottom line, I wish this store was better. It has the groundwork but the employees are poorly chosen and/or completely uninterested in their job.
Unless I have some special need, I will be shopping elsewhere.