| rev:text
| - While it doesn't seem that Outback even checks these, and their business certainly isn't hurting, I would hope that you Yelpers would pay attention to this.
Now, I'm very vocal about how I feel, but I will never put bad things on the internet--until today.
I've given Outback two chances in one week--only because I had a gift card. The first time, they were very quick. However, upon receiving my food (Outback special, salad, and fries), I was MORE than disappointed. The flimsy to-go box contained a miniscule piece of leather that they called a steak and what seemed like 8 individual fries with crusted cheese on top. Thankfully the salad was okay, or I would have had a fit.
The second time, today, was a free bloomin' onion special, so I anticipated a wait. After sitting in my car for over 30 minutes, I was finally greeted and given my bill. The bloomin' onion was said to be free, yet my bill was $24. Hm, didn't make sense. However, because i tend to go with the flow, I just paid, and used the $7 left on my gift card. When the to-go person came back, I asked if the gift card had been used, and she said yes. Well, unfortunately it wasn't, but they did proceed to take it and throw the card away. Bye-bye, $7! I guess I didn't need you.
Now, I thought, maybe the food will be delicious since it was busy. WRONG! Same stuff. Overcooked steak (I order medium rare and get well done), a few fries, and a salad that was wilted. Oh, and hard bread! C'mon, Outback! The bread is what makes you!
Thankfully, the bloomin' onion was good.
Needless to say, my Outback days are over. I don't know if they merely focus on the people who eat inside, or if they really just are terrible all around. You should think about improving your curbside line functionality and maybe hiring a few new cooks. Also, let's not charge people for free items, that usually gets you better reviews.
I'm not a picky person, and understand that food service is a hard industry, but to be a chain you are certainly slacking on a lot of aspects.
To management--CHECK THESE REVIEWS. You are consistently getting between one and two stars. Is that really how you want your business to be known? Sure, Hops and Tilted Kilt aren't hurting your business, but if this keeps up, I think that trend will begin.
I hope that you all will take my review in to consideration. What's sad is that my family has been craving a good steak for a dinner. Unfortunately, it won't be here.
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