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  • This joint was a 3 until last night... I always check take-out orders, but since this place had never messed up an order previously I didn't check very close -- just a quick glance at the items: 2 gyros, a regular order of fries (= seasoned), and feta fries. Check, check, check. Well, naïve and optimistic me, I get home and there's no tzatziki sauces on the side (the gyros were sauceless, as ordered), and neither order of fries are seasoned. Dang it... So I call and they say no problem, come in and we'll give you new fries and of course some sauce. I'm a little peeved that that's all they offer, but whatever, it's late and I'm hungry. So I drive the ~10 minutes back and they've now decided that I only get ONE new order of the regular (seasoned) fries and ONE gddmn side of sauce, but they'll give me a little cup of seasoning. WTF?! For my non-existent fries that I ate on the way back because, y' know, it was late and I was hungry. If I HADN'T eaten them, they'd be cold anyway! Did I mention that my 8 1/2 month pregnant wife is now sitting at home with a cold gyro? The guy who is actually helping me keeps having to go talk to another guy in the kitchen, and when I press the issue, he just comes back with "That's all we can do." O rly? Well, all I can do is pull the irate ex-customer card and post this review and tell everyone in town to avoid you like the plague. I had no interest in arguing further over an order of fries and a cup of tzatziki sauce, so I cut my losses and head home to cold food. I swear it seems they may have changed ownership/management, because a handful of previous experiences showed that while this place has very generically average but passable fast casual greek fare, the service had a kind of genuine local business sincerity. But since they're not the only gyro game in town now, we'll be taking our business elsewhere. Speaking of, why do so many locally-owned businesses have such crappy customer service?? With a couple exceptions (Chick-fil-A, Wendy's), we rarely eat chain/franchise fast food, but when we do and there's a problem, they practically throw themselves at our feet and replace EVERYTHING without question, either right then or on a future visit.
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