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I went twice in the span of about three weeks and had polar opposite experiences.
The first experience was great. The food was fantastic, every dish was full of flavor and interesting. There was always something that stood out about the dish whether it was the flavor of something or the freshness of the fish or some texture on the dish. I was with a group of 7 and we all enjoyed it. My personal favorites were the eel and avocado rolls (there were two varieties of this) and the spicy tuna on crispy rice.
The service was fine; it took a while for the first dish to come out but afterwards we had dishes coming rather steadily.
The second experience was terrible. Terrible to the point of I probably won't go back to Koi. We ordered our first dishes and it took quite a while to come. When they did come out, one order was completely forgotten and another dish was wrong. We had asked for yellowtail on crispy rice. The dish was clearly spicy tuna and the waiter told us that no, it was yellowtail. One of my friends had already put some on the plate and the waitress attempted to take the food off his plate and bring it back to the kitchen. The food's getting thrown out, he was going to eat it, let him eat it. Besides, isn't it against the health code to bring food back to the kitchen? Anyway, they brought out a replacement dish and said it was yellowtail, it may have been, but it sure as hell wasn't yellowtail on crispy rice. Screwed up the same order twice.
The service the rest of the night was just as terrible. Food was mediocre at best, oftentimes with far, far too much salt added. I didn't eat any of the entrees because they came a full 45 minutes after we finished with the appetizer.
I guess it's Vegas, you're taking a gamble when you go here. Could be good, could be terrible.
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