'Guranteed Reservation Policy' That's what my reservation said!
On the way to the hotel to check in...one month after making the reservation...I get a call telling me that they 'cannot accomodate me.' They let me know 10 minutes before I was to walk in there. The reason? Renovation.
Guess they planned the renovation earlier in the day, so they couldn't inform me AHEAD OF TIME SO I COULD FIND AN ALTERNATIVE THAT WAS NOT INCONVENIENT.
Obviously, incomptence is the name of the game at this location.