We had a room reserved with an event group over 3 months in advance, the hotel had overbooked by 50 rooms and there were no rooms available for many of us. We were housed at another hotel .8 mile away that was not close to the quality that we expected. We were comped for the two nights. On the third day we were finally given a room just after 4:00pm. I experienced a rude front desk person, late maid service (almost 4:30 on Saturday), slow WiFi and items we had to call for. That being said, it is a very clean a well maintained property and the suites are very nicely sized. It was a step down from last year because of the front desk rudeness, minor issues and the fact that we were bumped for the two days..