| rev:text
| - I got married at the different pointe of view, the wedding and staff were amazing.
I had a block of 10 rooms for the resort at the pointe Hilton tapatio cliffs. from Friday to sunday. For the record, I'm not usually one to complain, I usually review great service.
On Friday June 3 my maid of honor and her fiancé tried checking in, and the gentleman at the counter could not find the reservation for the room block and went through a big hassle.
So I, the bride. came back with them and my parents that night with the email from Sales about the room blocks.
I asked to talk to a manager, and RESH came out all defensive from the very first moment. I wasn't angry, but she sure made me become. She kept cutting me off, short and rude with her words, assumed she knew what I was going to say before I said it. My maid of honor asked if she could be moved next to my room because she is the made of honor, and she answered "u are on a do not move" reservation, which after discussion she finally agreed, but was not willing to help with anything.
Then I asked if there was anyway that the next day, my friends who are arriving from another country can check in around noon instead of 4, or check in a bit earlier, and she said "no, all our rooms are completely booked tonight so by time they start to clean the rooms it'll be at least 2:00 and that's not guaranteed. I understood that, except, she then said "unless u want to pay for an additional night tonight so it guarantees them a room". My friend then caught her on a lie and said "but I thought u just said that your rooms were completely booked for the night, so how can I pay for an additional night? besides the fact that why would I pay that much if they are not even there yet? she continued to be rude, and short and argumentative, and my mother tried to calm the situation down by saying "thank you so much, I appreciate it, just understand that the girls the next day are flying 16 hours"... RESH responds to her rudely and says "yes, u already said that, anything else? and that's when I couldn't take her rudeness anymore and I walked away yelling at how impatient she was and rude, and why she thinks she can talk to my mom like that, and I don't understand how she was in the position she was in with no professionalism and no customer service or compassion whatsoever. she should never be in any position involving working with customers.
All this is besides the fact that when I stayed that night in room 1164 we found a used towel above the shower, end of a roll of toilet paper which means that room wasn't cleaned properly. or how the next day another couple checked in, and instead of a king room, they sent them to a double queen room in which the tv didn't work and they didn't want to complain.
The rest of the staff including housekeeping, and bell boys and shuttles were all very nice.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)