I have the benefit of having a good postal person who tries to help out when she can by bringing your mail to your door and letting you know when something is wrong with your mail box. When my box was broken in two a few weeks ago, she let me know that she had to take the mail back to the hub but would bring it back when the box is fixed. My HOA had to fix the box but it took two weeks. But getting though to this PO is impossible. I have tried calling them to check to see if they are holding my mail and always get a fast busy. They never answer. They are about 15mins away in a very busy area. I have a post office just down the street from my residence but because my zip code is zoned for this PO I get very poor service. That sucks.