Our first time was for father's day, yesterday. It was great. The restaurant is beautifully decorated and fairly clean considering it was packed! Our table reservation was ready on time. We had the big table with the lazy susan. I like the heavy mahogany chairs with satin cushions. I like the cloth table cloth. The food came out quickly and was beautifully presented. Everything we had was delicious. I think these were the best soup dumplings I've ever had. They're bigger than usual. You can watch the chefs make them fresh from behind the glass, bonus for child chefs. We also had steamed dumplings and baos. I'd recommend any of the fresh steamed baos/dumplings as the handmade skins were perfect and the meats inside were flavourfully mixed with vegies and herbs. I recommend the Peking duck with soup. The bubble tea was a hit for the kids. Beef was tender and not too salty, crab and baby napa were perfectly tender, cold chicken was infused with flavour, everything was delicious.
I think this restaurant is best for large families or groups. They don't really have seating for a romantic couple. Plus it's Chinese restaurant loud.
I'm surprised by all of the negative reviews. It is on the expensive side, but I think the quality and ambience are worth it. Service is typical. There's no shame in flagging staff down by waving your hand around like a child trying to get their teacher's attention to use the bathroom. A raised hand and eye contact will bring over someone to help. Staff don't interrupt you while you eat and ask, "how's the meal?" or "is there anything else I can get you?". They come when they're called over and there was plenty of staff on the floor that day. They forgot a beer, but apologized at the end. Most staff spoke Mandarin.
That location seems to change hands often. I hope this one sticks around! It's a lovely place for special occasions, and good for casual ones too!
Wanted to add that they are wheelchair accessible. Call ahead though they may need to clear a path between the tables.