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  • I called this branch precisely at 9 a.m. when they opened. I spoke to a gentleman and asked if they do currency exchange. He replied they do. I went over there and withdrew a large amount of cash from their ATM. I occur a penalty charge because I don't bank with Wells Fargo. I ask the female teller if she can please exchange my USD to Euros. She stated they don't offer that service. I told her a gentleman advised me this branch did. She apologized again. It is not her fault. I must remember some people are raising a generation of morons and idiots. I don't know how I could have been more clear on the phone. As if I should have been talking to a child, "if I give you these green American bills, will you change to foreign bills of various colors and amounts?" Honestly is this how I need to talk to these people? Do I need to break it down to the levels of a kindergartner? Now I am stuck carrying a larger amount of cash until I find a bank that can offer this service. I am grateful I do not bank with this financial institution.
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