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| - Last night I took my son here to eat dinner. It was his 1st time...my 2nd. My 1st visit was at their other location in town square about 2 years ago, & it was the worst experience ever that I swore I'd never give this place another chance! The only reason why I went the 2nd time was because they had sent me a buy 1 entree, get one free up to $25.
We get there @ 7:30 pm & the place was packed! I had to park at Flemings next door & got the last parking spot over there ...both lots were full.
We enter the restaurant & we were warmly greeted by the 2 hostesses & seated us right then. We waited about 10 min b4 our server came over to acknowledge us...now it's 7:40 pm. He walks up to r table & asks are you ready to order? I told him we needed a few min...he disappears again for 10 min & comes back @ 7:50 & takes r order. We ordered the bang bang shrimp for r app, which came out right away..I think by 8 pm. Those were delicious, but not worth the money! You get maybe 12 small shrimp for $11.50...$1 for each one?? Then our server Brant said he'd bring us out some hot bread , but came back 2 r table 2 say the bread was in the oven. We finally get r bread served at 8:30 pm & now have been sitting here an hour already...isn't the bread supposed to come out as soon as you get there?? Now I'm wondering where r food is cause we've been waiting 40 min on a MR Ribeye & my rare filet?? When I ask r server where's r food, he tells me there's 2 big parties on the other side of the restaurant & also that their computers went down earlier & that backed the kitchen up . I'm the customer...I don't want to hear all the excuses, I'm starving & want my food cause we've been waiting a very long time ! 5 min goes by & my son & i's eyes were on everyone coming out of the kitchen wondering if that's r food coming & I tell my son, I'm waiting 5 more min. If r food isn't here by then, were leaving...this is ridiculous ! The food comes out within that 5 min, & although the food was very tasty, it wasn't hot! The steak was room temp like it had been sitting on a plate for awhile...not like it just came off the grill! The only thing hot was the Au gratin potatoes!
I wasn't impressed w r server at all ...I had to always look around for him & had to wait for the extras I asked for & by the time I received them, I was almost done & didn't need it now !
The food was very tasty & delicious...just not hot, & service was very slow ! Don't go if your starving & hadn't eaten all day like I did, cause I almost walked out!
And lastly , r dinner plates were still on the table when we left...he never cleared r plates when he brought us r check! The tip I left him reflected on the service he gave us!
Management, you need to take a look at your staff & retrain...cause the service sucks at both locations both times I've tried you! And both times we got male servers...Aweful!
The ambiance of this place when you 1st walk in was a classy feel w the dark wood tables/booths, white linens on the tables & Dim lights & can't remember if there were candles on the tables. We didn't have 1 at r booth , but that would make a nice touch for that restaurant. They are a bit pricey to be in a neighborhood restaurant! With those prices , you need to relocate to the strip ...then your prices would make more sense !
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