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  • Well I was not going to post anything about not liking the service; now I feel I have to tell other customers what happened to me. I called this past Saturday to cancel my phone and cable, but keep internet. I would cancel all but other options of internet seem just as bad. Anyway, the customer care rep went over my new monthly bill for just internet. She said I had 7-10 days to return the box. She also said this would take affect immediately. Well, as of today I STILL had all of the services. I called AGAIN and the guy said he only saw a customer education was done on Saturday and nothing about canceling. He tried to up sell me to keep the phone. I said, I've been over this! I only want internet. He got mad and said, it's off now Ma'am. He was irritated with ME, REALLY?!?!? So my advise before turning in your cable box be sure everything has been turned off so you do not continue to get billed!!!!
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