I have a super panicky cat who needed to be groomed so I can start fresh and get him used to regular brushing, so we can avoid matting. She was flexible with the schedule, came earlier than expected (which was much better than being late) and was in and out in 30 minutes. She was very gentle with my cat and seemed very patient with his growling and hissing. Her assistant held him in place so he couldn't really act out. I've taken him to "professional spas" where they supposedly needed 3 people to give him a cut and charged ridiculous prices for a horrible job and where he was nicked by the blade. I will be 100% be using Hanit's convenient services. Absolutely wonderful, and kind lady! For the price and what you're getting, it's incredibly worth it. Not to mention, she didn't leave any mess. He looks a little funny, but cute.