It's always a long wait but my biggest pet peeve with this office is their billing department which I have had several issues with since they like to make up their own protocols. Just make a mental note to NOT believe billing when they tell you a balance amount because you'll most likely have an additional balance several weeks later. They told me my delivery fee would be a certain amount, little did they tell me that this amount they were charging is the amount that they "think" we will owe if deductible is not met. They should've just given me an option to pay the amount but never had that option. Other than that, love Dr Christina Nguyen