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  • Great groomer and great equipment. Horrible business practices, horrible website and the owner has horrible people skills. The groomer we had been using changed companies and started working for this company. We left a voice mail for the company to call us so we could make an appointment and after 2 days with out a call back we went on line and scheduled an appointment. Several days later we t get a call from the owner stating that they do not service Chandler. When we tried to point out that on the scheduling page of there website it states "Please be sure to indicate which part of the Valley you are in, (East - Scottsdale/Phoenix east of I-17; South East - Tempe, Mesa, Chandler, Gilbert; or West - West of I-17)," his response was that is why we should have looked at the contact area of his website because there is a map that CLEARLY shows that they do not cover Chandler. He could not answer us when we asked why would anyone click on contact if they are scheduling a appointment and following his website directions on how to schedule an appointment. He very reluctantly agreed to honor the appointment but informed us that it was one time only. Over a week later the website is unchanged if you look at there services and scheduling from that page they still claim that they service Chandler, Gilbert and Mesa yet they do not.
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