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  • My family and I decided to go into Macaroni Grill on a Thursday night about 6pm. I have 3 children, so this is a treat for us. We sat down and the hostess said she would be right back with crayons, which I had to go get myself after we realized they weren't coming. We ordered 2 appetizers, macaroni bites and bruscheta. The bites were good but the toast for the bruscheta came out noticeably burnt, something the chef or server should have noticed. The server took our order and we had to asked twice for the wine list. My 2 young children got their food first. It was fine. Then my husband and oldest got their food. My husband took one bite out of his pork shank cremini and the only thing hot was the sauce. He told the server it was cold so he took it back to the kitchen. About 10 minutes later we both received our meals. My meal was ok, not hot but warm and yes my husband's was still cold. He sent back the food and didn't reorder anything else because by this time my kids were almost done. The experience was not good. Food and service needs much improvement!
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