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| - The service my wife received was absolutely ridiculous and unacceptable. We have taken days off, delayed our work, worked from home in order to accommodate your dealer's appointments. Instead of explaining it 2 different times, please find my review below. If you want to discuss this experience with me.
Avoid servicing your car here at all costs. Ridiculously managed and extremely unorganized. I can't imagine how they function on a day to day basis.
We took our 2016 Sonata in for a recalled part for the sunroof; Booked the appointment one week in advance, which had to absolutely be booked on a weekday because they don't have proper service technicians on the weekend according to the service advisor.
Working Monday to Fridays 9-5s we made some arrangements and used their shuttle service only to find out from Gurprinder (Service Advisor?) that the repair could not be completed because they needed to order in parts.
Same deal and more time wasted, we had to reschedule for another weekday which was starting to become an inconvienience but we needed the sunroof repaired on the Sonata anyways. After being rescheduled again we took the car back in, waited an hour or so only to be told by Samantha (Service Advisor too?) that they don't have everything to complete the repair; To add insult to injury here, she was rude about it too. Telling us that they laid everything out to the repair and now that they couldn't complete it as if it was a fault of our own.
Complete waste of time, running around due to the lack of effort from the dealer to place a simple order for parts. A simple sunroof repair should not take 3 visits to have it fixed. The lack of organization and professionalism says a lot about their level of service.
Update: 02/01/2017 - Contact was made by Tony, I was at work and could not take the call; Called him back when I had time, left a voicemail. No response. Called again, no response. Avoid this dealer at all costs.
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