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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • A service business that cares! After posting my disappointment in last weekends service I had a response from Chelsea the GM. She apologized - which was great to hear but not really necessary as we liked The Henry. She even went as far to say with advanced notice they could make those great carrot cake pancakes. They may even get back on the menu! Seems like they were a customer favorite. She will look into training, as that was my theme in both posts. She ended with a very courteous and generous offer to "make it up to us". Chelsea is the kind of GM who watches the store and cares about customer feedback. She was positive and made me feel like my feedback was important to her. We will go back and see how things shape up. Cannot loose if the carrot cake pancakes are on the menu.
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