Great experience. Kevin was very personable and didn't rush, even though they were busy. He explained each step (nose piercing). I was happy to be able to buy a gold diamond stud instead of the starter stud. It only hurt during the actual pierce. Felt a little like a pinch afterward but not painful. A day later and all is good. No swelling, no red mark. I had a naval piercing done 20 years ago at htc for my 30th birthday (yup, I'm old!) and it was just as awesome an experience. Maybe I'll be a real rebel when I'm 70 and get my tongue pierced!