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  • I had the WORST experience with this office. I called in and spoke to a receptionist. I made an appointment the same day for 4:30pm and provided her with my insurance information and phone number. She said that she would call me back if she had any issues. I never heard back from her and called the office at 3:40 to confirm and hey told me that they were unable to confirm my insurance. I gave this new person my information again and she called me back to tell me that they could not locate me in the system. I complained and asked to speak to the doctor and she told me the doctor does not handle these things???? what? ok - so she finally said we will give you the exam and if your insurance does not cover then you will have to pay out of pocket. So my insurance retro enrolled me and it will take a week to get me in the system by May 11. So I called the office today May 5 to let them know and asked them to fax over my contact prescription to Lens Crafter. She told me that she will not release my prescription until she gets paid. I was irate at the poor patient and customer care. The office is unprofessional and unintelligent staff. They have zero common sense. They do not write down patient information but just put enter the information into the system and if the system crashes they have no way to contact the patient. I have been in healthcare for over 25 years and the excuses that I hear are so ridiculous and non intelligent. The office manager even did not want to call my other office to get the fax number and she expected me to provide her with that too! They make mistakes and just say "sorry" ooops but they want to do as little as possible for patients/customers. Bottom line this office manager told me that this is a business and we need to get paid first. This is NOT the office for me. Any healthcare professional who puts MONEY first instead of quality of care, customer service and well being of the customer and terrible. This office manager is lazy, unprofessional, and tried to deflect blame to me Again, I would NEVER go back to this place again nor would I EVER recommend this place to anyone. The staff is ignorant, lazy, and non intelligent without common sense. The staff is the WORST - no people skills or common sense. The doctor is a good doctor - VERY confused why she has a staff that is this NON - intelligent. Makes you wonder if they are hiding this from the doctor of there screw ups. Because the office manager kept telling me the doctor does not handle these things when I asked to speak to the doctor about it. I will also be doing a write up to the Board of Optometrists. I have been in healthcare for over 20 years and come from a clinical background and I find it embarrassing the low quality of work ethics.
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