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| - I've used Larry Miller Collision several times over the years and, unlike many of the reviewers, I've never really had a problem with them. The only issue I've found lies within their lack of communication and slow turn-around time.
Since I intentionally pay higher insurance to have a cheap deductible, as well as rental coverage, the fact that my car may take two or three weeks has never really been a financial burden. But for those people who do not have this type of coverage and are without a vehicle, I'd imagine the experience can be quite frustrating.
I first took my car in after some "bro" backed into me at a stop light in his oversized "douche truck," completely destroying the front bumper of my little Toyota Yaris. I received my rental and everything was fixed within two weeks. This was probably the best handled of all of my experiences, receiving regular updates on the status of my car, as well as the employee in charge thoroughly explaining the entire procedure.
My second experience was after my door was smashed in during a hit-and-run in the crime-riddled Wal-Mart parking lot, which resulted in an equally smooth experience. My third visit was due to a replacement of shattered fog lights, which was a pretty quick fix that didn't take longer than a week.
My fourth and most recent visit, involved them having to perform extensive work after running over a tire coming down the I-17 from Flagstaff. This time, the work took about three weeks. During this time, the only time I'd receive an update is if I called them myself and asked to speak to the employee who was handling my case. But once again, everything was fixed without issue.
The fact that they have an Enterprise connected to the shop makes things fairly convenient. The lady who runs the booth has always been polite and tries best to accommodate my preference for a smaller vehicle.
While I can't say there's anything special about their procedures or their treatment, I've never really noticed anything particular bad about this body shop. The next time someone hits my Yaris (which they inevitably will), I'll most likely continue taking it here.
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