When a customer asks twice to have their nails trimmed more because they prefer short nails. Lose the attitude-filled response about how short YOU think they are and do what is being asked and what you are being paid for. Now I will have spent $ to go home and cut my own nails! Not to mention the painful cuticle pushing and filing of my flipping skin!
I can also now add the polish I chose has been thinned so many times it's spraying dots on my feet while she polishes!