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| - The salon is beautiful and most of the staff is very friendly and helpful. I paid a little bit more for my dress here than I could have found elsewhere, but figured it was well worth it for the assurance of quality, knowing they'd handle my dress with extreme care, and what I'd hoped would be exceptional alterations.
The alterations is where it went downhill. They promise you they can alter your dress up or down two sizes, that it will "fit you like a glove." They make it sound like their alterations specialist are some sort of miracle-working magicians. And for the price, they probably should be. Susan was my seamstress and she did an excellent job focusing on my bustle and making sure it was perfectly beautiful. Which it was. My bustle was lovely. Unfortunately she didn't put the same effort and attentiveness into making sure my dress actually fit. I had to have it taken out, and was surprised to see that there were huge wrinkles in it after. Susan said she could fix it; talked about adjusting the boning. I left confident that it would be better when I returned. By my next appointment, the wrinkles were worse. My dress came with a sash that I hadn't intended on wearing and didn't want to wear for the ceremony. At this point I guess it was too late to have it fixed, because Susan's solution was to just cover the massive fold in my dress with this sash.
Walking around the day of my wedding, I realized the dress was way too big, which is what was causing this ridiculous creasing across my mid-section. For what I paid for my alterations, I would have liked to think she would have caught this and fixed it. I didn't know any better at the time of my appointment; she was telling me it fit fine. She did say multiple times that the folds in the dress were worse and that she was sorry, but didn't offer any other solutions.
I am so disappointed that in all of my pictures the top of my dress looks like it is pulling away from my bust, I'm wearing the sash I did not want to wear, and you can still see the big wrinkles. It was falling down all night and I really regret not fighting to make the dress right, even if it would have cost me last-minute alteration prices. I do wish that option would have been offered to me.
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