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  • I went to Premier Orthodontics for a "free" consultation. When I completed my paper work before the appointment, I had to give them my insurance information. I talked to a orthodontics assistant and then the orthodontist. The assistant was great. She was pleasant and cheerful and went over every thing in detail. At the time I went, there was a flat free for orthodontics and you had to sign a contract promising to pay that amount. I was considering invisaligns and wanted to think about it as well as contact my insurance company to verify that they were covered under my plan before signing the contract. A day or two later I contacted my insurance company and they said that I should have Premier Orthodontics submit a treatment plan so they could determine if I would be covered. When I contacted Premier to request a treatment plan, they said they could not/would not provide one. I contacted my insurance company again to see what I should do, and it was then that they told me that Premier had already filed a claim for orthodontic treatment for $900! I was really upset because I had not signed a contract and I not had ANY work done. They hadn't taken impressions or put any sort of braces in my mouth. It was then that I decided not to go with Premier Orthodontics. But what was worse was getting them to withdraw the claim. When I contacted the billing office they said my insurance company had made the error. Even though they were the ones who submitted a claim for payment? Then when I pressed them on the fact it was their error, they were completely unapologetic about it and said that they wanted to leave my account as-is for when I began treatment. I told them based on this experience I wasn't going to use them for treatment and I wanted them to cancel the claim. They kept saying they were going to cancel or withdraw the claim, but it kept showing up on my account, and eventually my insurance company paid the claim! I had to get my insurance company more involved and they contacted the practice to get the money back. So yeah. That was my experience with Premier Orthodontics.
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