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  • I've been to this Red Robin a couple times before and always had a very slow experience. My waiter's name was Ralf and he was extremely forgetful. I ordered a cheeseburger plain with pickles on the side and I had to ask for the pickles twice after receiving my burger. My group also ordered chips and salsa/guac as an appetizer. While ordering, I asked if it was possible to have it cut in half (I was told mini burgers were no longer served) and he said it would be no problem. My girlfriend ordered the Royal Robin burger and requested ranch and thousand island on the side. He finally surfaced with our food 25 minutes later and our appetizer. I don't think he understood the concept of an appetizer...it was chips and pre-made dips it really should have came out shortly after ordering. I didn't get the pickles I wanted on the side nor did we receive the ranch and thousand island dressings per my girlfriend's request. My burger wasn't cut in half which would not have been a big deal except Ralf never gave us any silverware or napkins. We had to wait around until Ralf came out of wherever he was hiding to get silverware. Thankfully I had a bunch of napkins in my bag, so we just used those. Also, our drinks were often empty and Ralf would be, once again, no where in sight. Very disappointing service and I don't think we'll be back especially at the high price tag. The host was pretending to answer the phone and texting on her cell phone behind the podium during the entirety of our visit. Also, when you go to the bathroom you can see into the kitchen and there were so many waiters/waitresses just standing around. With the slow service we had there should have been no one standing around whatsoever especially since it wasn't busy in the restaurant.
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