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  • No Thanks! My husband bought one of these stamp cards that has free oil changes and other services on it, so I took my car in for an oil change at this location. They said they would not be able to do it today because they were too slammed. Ok fine....so I scheduled an appointment for the following day. I arrived on time to my appointment and they guy was like "uhhh....can you come back later or tomorrow?" Um, no....that is why I made an appointment! He said it would be at least 2 hours before they could get to my car. So I asked them to call nearby locations to see if they were not so busy. He did and found one that "wasn't busy", so on my way I went. At the Horizon Ridge location I was given an estimated "30-45 minutes wait time...maybe sooner" once I arrived. An HOUR and 45 minutes later....my car was FINALLY done. It didn't help that I had an antsy 2 year old with me. From over-scheduling appointments to grossly underestimating wait times...I will stick to Terrible's for future oil changes. It seems like poor costumer service is the norm at Tire Works.....everyone in the waiting room was frustrated.
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