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  • We were told that there would be an APS rebate for our new AC unit installed by Western States. I did my own research and found the forms needed to get the rebate since we didn't receive anything from Western States, but the company was supposed to fill these forms out. Western States told me we wouldn't be eligible for the rebate since we upgraded to a 4 ton unit. When I contacted APS they said that wasn't true. Western States did send someone out to fill out the paperwork and said they wouldn't charge us for that...but if it was done in the first place, they wouldn't have had to make the second trip. Now that we have turned our new heater on, we have a high pitched noise coming from one of the rooms. They said they would send someone out to take a look. Instead of sending someone, they called us on the scheduled day and said they weren't coming out. They said the high pitched noise was due the fact that we have 3 ton duct work for a 4 ton unit. But they replaced the duct work too when they replaced the unit. So they diagnose a problem over the phone?? I must be missing something. Western States was great during the install, but the customer service after has been well below par since the install was done. There is a 10 year 'worry free maintenance' warranty on our install and we are only 5 months in. I hate to think of what frustrations I may encounter if a serious problem arises.
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