This is so freaking ridiculous!!!! From the month after we got T-Junk-obile, we have had nothing but issues! We were less than 1 mile from a tower, yet we had to have a f*****g "booster" in the house to get enough signal to keep a call from dropping. We could make additional payment amounts on our bill, but then had to call to apply it to the installment plans. NOW, as of today, I am told they "can't apply the overpayment on my account to the installment plan"!!!WTF!!!!! OH, but they could refund the full payment amount and then "place a 'collection hold'!!! WTF Again! I have done nothing wrong here and just want to pay off my installment plan early, SO THAT I CAN GET THE H.E.DOUBLE TOOTHPICKS AWAY FROM THESE IDIOTS!!!!!
LORT HELP ME NOW!!!!!!!!!!!