I chose this company because I was ok with paying more then other companies for better service, however, I am deeply disappointed with the service I received. The company sends out a rep to provide a quote for your move... it's an estimate so the cost can go up but I did not expect it to go up 150%. I spent 2 hrs with rep walking him through our 3 bedroom home... so I don't understand why I went through that to get a quote that was so wrong. When I tried to inquire on how the pricing could have been off, customer service was horrible. I will not use this company again, nor will I recommend it to friends and colleagues. If I knew I'd have had this experience I would have gone with the lower quoted companies, so much for paying more for what I thought would be better service... very disappointed