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  • Cox customer service has become absolutely horrendous. We've had them for 7 years and in the last year we moved and were having problems with consistent internet speed. Tried to call them and got an automated message to call back later and it hung up! Really???? Tried their online chat and were told that our wireless router suck (NOT, that router is only 1 year old and at that time was one of the fastest on the market. Interestingly on our online chat we were in contact with 2 people--Alonso F and then Alonso G....Sorry, not buying the made up names) So, what's the problem according to Cox?---our router. Its not our router. We had this router in another home with their service and it was fantastic. Even if it could be our router, do you think they'd offer to have someone come out and check just to make sure there isn't another problem??? Of course not! What has happened to customer service? Its getting worse and worse. Very sad that people don't take pride in their work/service anymore.
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