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  • I emailed this letter to the store; Hello: Yesterday afternoon I found myself in the unfortunate position of being 350 miles from my studio without a piece of equipment. While I was driving into Phoenix from Los Angeles,I realized we had left a posing stool. We called ahead to your store and inquired if you had one. We were told yes. We then set a course to come to your store immediately. Unfortunately, coming from CA we didn't realize you we're 1 hour aead of us. We called once the realization hit. We had 75 minutes to travel 60 miles. We made every effort to arrive by 6:00, as we were told rather rudely, that the store was closing at 6 sharp. At 5:55, from about 4 blocks away, we called again and asked if they could ready our purchase, that we would run in and buy. We were told NO, that we better arrive before 6, that "You have 4 minutes". I cannot begin to express the frustration and anger that your store couldn't accommodate a simple request, and was completely unsympathetic to the fact that we were driving straight from LA to you. In fact, I arrived at 6:00 on the dot, as Randy I believe was locking the door. He could have cared less. While part of me says, "the people who run this store don't care about anything, why write this email", as a business owner and potential customer, you deserve to know why I will make it my personal mission on every review site, website etc to let other potential customers know, just how much you value our business. I have never been treated like that by any company or vendor, and as a fellow business owner, I'm appalled by the blatant attitude and disrespect. I don't know any other company who wouldn't have gladly tried to help us or offered a solution acceptable to both. I wish your business luck for the future. If you continue to treat customers like you did me, you won't have much of a business left. Respectfully!
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