I came here by chance with my son, not realizing that they had a private party that was about to start ( there were only a handful of kids hanging around and there was no party set up whatsoever). As I proceeded to check in, the guy behind the counter asked, "are you part of the party?!" I said no and he said "You can't be here." Obviously if I had known that there was a private party then we wouldn't have checked in. No "may I help you" or "here are our open play hours." NOTHING. RUDE MUCH. Then another guy made a smarta$$ comment as we were about to walk out and i heard them chuckle. I'm in a customer service-based profession too and this is definitely not the way you treat potential customers. Very disappointing.