I have ordered dinner and lunches for home delivery over 15X since 2016. Every time the orders come with soup and coupons offering egg rolls, etc.
Yesterday I ordered four lunch entrees and requested a simple dub of combo fried rice 8nstead of steamed rice and paid extra ($7) for that alone.
No soups, no egg rolls, nothing. I called to discuss. My lunch bill was $35. I was told too bad. I got nothing. I told the hostess that I would go back to another local delivery and was told to go ahead, they don't need my business.
FYI, I have owned three restaurants and a nightclub. My degree from Tulane is in the industry. Really shocking. I have never been spoken to that way by an employee. Or an owner or manager. Eyes wide open, friends.