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| - Absolutely terrible. I VERY strongly advise against coming here for any reason.
Short version: Came for an oil change, waited 2.5 hours, was then told they didn't have the right tool to open the oil cap. Found out they stripped the cap, making it near impossible for anyone else to change the oil thereafter.
Long version: I came here yesterday for an oil change on my 2004 VW Touareg. There were a couple cars ahead of me, and I was told it would be about an hour before they could get to it.
That's not unusual, so I decided to leave it with them and walk to get something to eat. After walking back, I waited outside until about 2 and a half hours had elapsed since I left it there. Finally, someone came outside and told me that they didn't have the proper tool to open the cap to release the oil.
The employee gave me a few excuses as to why they didn't have the tool. I asked what I should do about this since I've been waiting for so long with nothing to show for it. (Usually this is where you're offered some kind of compensation in the form of a coupon or the like.) The guy just shrugged. I then explicitly asked for a discount on my next visit just as a matter of principle (I didn't plan on coming back). He told me maybe they can give me a coupon next time, but he doesn't have any right now.
I then got in my car and began writing a review outside the store. A manager walked up to me after a bit and gave me a signed business card with a 30% "coupon" written on it.
I took my car somewhere else the next day to have the oil changed. Here, they lifted my car and showed me the oil cap. I watched the entire process. The place where the tool is to be inserted was completely stripped (grinded to a round hole so tools won't work in it). I can't say with absolute certainty that Pep Boys stripped it, but the circumstances lead me to believe that during those 2.5 hours, they attempted remove the oil cap with the wrong tool, thereby stripping it and leaving me with a problem I didn't previously have.
The other guys couldn't get the cap off because of the stripped cap, so I'm going to have to take it into the VW dealership now and see what they can do. My guess is that whatever they do will cost me more than an oil change.
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