| rev:text
| - I signed up for the Hoover Dam mini tour some time ago. The tour included a shuttle service from various hotels to the bus departure area, but the bus never came to my hotel. About five minutes after the scheduled time, I called them and they told me to wait. There was still no sign of their bus, so I contacted them again shortly after and they told me to take a taxi there. That was ridiculous in my opinion, but anyway I got to the building they told me to go to. It turned out that the Miracle Mile is a 1.2 mile-long shopping mall with a very complex underground road system that links several adjacent buildings as well. The "basement" as I was told could not have been more vague. The lady at the front desk of the mall seemed to work for a competitor, so she was rude and offered no help (I don't blame her though).
After running into various dead ends and calling them several times, I found out that the bus would depart from the other side of the building. It took 5 minutes to sprint there with my stuff, and when I got there the bus already left. I could not believe this and tried to remain calm while I convinced the director to reschedule me for the next morning. I regrouped my plans and was prepared to reattempt the next day.
The next day, the hotel shuttle was at least three minutes late and I didn't bother to wait. I just went to the mall. Well, my reservation somehow disappeared overnight, and although the director (same guy) clearly remembered me, he said I would have to be on a waiting list. Furthermore, he said that since being late yesterday was my fault, there would be no refund if I didn't get on. I had no words for this response. I sat around waiting while drafting a scathing review. Eventually, someone was running too late, perhaps suffering from the same fate that I did the day before, and I got on the bus.
I should mention one other snafu before things were totally resolved. I had a carry-on (because I had to go to the airport right afterwards) and I was told that it was not allowed on the bus, not would the tour office store it for me. The reason has something to do with US security not allowing anything to be stored in the bus's lower compartment, so unless the carry-on could fit in the overhead bin, it couldn't be loaded. The director was sure the carry-on wouldn't fit but I proved him wrong, just barely - I had packed very lightly. So DON'T bring anything big.
The Hoover Dam is an amazing human creation, but that's for another review not related to the actual tour company. The touring company just provided a bus to and from the attraction, which I had no complaints about. It's important noting that the majority of the tourists around me had smoother experiences, and my situation/treatment may have been an outlier. However, a company's rating here is a weighted average of its customers' opinions, and I cannot evaluate this company based on what service I think I could have received.
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