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| - Needs improvement. Very few vegetarian options and no vegan options. No option to have just spaghetti with tomato sauce without paying for the meatballs. I had to get the server to ask the manager to adjust the price, which is just a ridiculous hassle.
Our server was frazzled and they were short-staffed the night we were there. Apparently there was some show happening on another floor because around 7:30pm everyone got up and left.
Our food took close to an hour to arrive and when it did it was cold. We saw it sit on the counter by the kitchen for 15 mins before it was brought over. They had just two servers and the managers working a floor with 50+ people and were overwhelmed by this.
The bruschetta was really bad. The toast was cold, hard and had a lot of holes in it, which is not useful when you're trying to place food on top of it. The pale, watery tomato mix they served in a separate bowl had no flavour beyond onion to it. (See photo)
My 93-year-old great aunt who dines there regularly was ready to walk out she was so upset by the delays. Because she's older, we always go to dinner really early, like 5:30-6pm and she isn't used to waiting that long for her meal because typically there's hardly anyone eating dinner this early. My spaghetti was the only thing served warm because, I was told it had to be re-made after cheese was added to the first version.
Eventually the manager comped us for our mains due to the exceptional delay and the food being cold when it was brought to us, which was nice, but did not make up for the disappointment of the bad food and general experience. They re-made all the cold dishes as well. It was my first time back here since Il Fornello closed in this location and I thought it wasn't possible for the replacement to be worse.
Since I likely will return, simply because the location is convenient for my aunt, I do hope management sees this review and will add more veg-friendly options, including a spaghetti pomodoro sans meatballs to the menu. You can always have the option to add meatballs for an extra fee but there's no way I'm going to pay for food I'm not eating. I also hope that they will add a salad, soup or just another main that is vegan-friendly (ie, no animal products).
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