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  • Horrible customer service! I work across the street so I would come here on a weekly basis and the managers are always so rude when your order is wrong (which it is 90% of the time, and they check off your order which is even worse!!) I tried delivery twice and they gave us the wrong soup one time and forgot the bread bowl the second. I called to ask if they could refund me the money for the forgotten bread bowl and the manager claimed they were unable to do the refund over the phone, it would be over an hour to bring me the bread bowl, and I could come into the restaurant to get my refund. I asked them to bring me my refund when the driver left for his next route, the manager claimed he would take care of it and hung up with out saying goodbye. Needless to say I never received my refund nor will I ever go to this Panera Bread location ever again. The only reason I am giving it 2 stars is because when the order is correct the food is actually very good.
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