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  • if you want your family from out of town, on military time off, and on a holiday weekend be told upon check in to wait 30 minutes for a room, then after waiting to be cleaned because on july 3rd they are short staffed, then try to check you in and say....there is no credit card on file they lost it (but hand delivered to the hotel gm. julie personally 3 days prior to stay and told nothing at all will be asked of guests upon check in except id) you cannot stay here now. you demand a manager on duty and told there is no one....and left homeless on busiest holiday weekend in las vegas, do not stay here. you may ask, just provide a credit card, the issue here was they were out of town guests, in military and no credit card...it was a surprise visit from a military family friend who drove 4 hours to vegas to see my daughter. i drove 25 mins each way and gave my credit card and gm ran my card and said it's all set there will be no questions upon checkin....and to boot i am a rewards member and room was paid for in advance. then i was never contacted by hotel about filing corp complaint 5 times over a 28 day period. when gm finally called she left message stating....your points for stay were returned to account if not call me back. are you kidding me????????????????? what about the call going something like this....hello mrs. ...., i apologize deeply for your family not being allowed to 1. check in to our hotel on july 3rd. i am very sorry for losing and even possibly posting your credit card to another account causing your out of town guests to be left on the street. i am so very sorry for not having any management staff contacted on the day of this problem as i would....would have being i took your credit card and room was paid in full to check your guests in. lastly, i will be crediting your account with starwood properties for an additional 2 night stay to make up for the heartache, loss of money, and the fact your guests were left homeless on such a bust weekend. unfortunately...i received nothing at all but your account was credited for what you paid but did not use. for these reasons and i could go on...go somewhere else. god for bid if there was an emergency, i bet the staff would have no clue what to do!!!!
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