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| - I have visited CVS on several occasions, but most recently I have been taking my Golden Retriever to see Dr. McFadden for chemo treatments, to decrease the chances of a Mast Cell Tumor returning/spreading. Although (of course) I wish my dog was not sick, I must say that the entire process has been easier and more pleasant than I ever imagined. I will preface my review by saying that I run a boarding facility in Charlotte and have very high standards for both customer service and the treatment of my dogs. Here are some of the reasons I am impressed with CVS -
1. Low employee turnover - each time I visit I am greeted by the same pleasant receptionist and the same treatment team. Many other vets I have visited seem to have different staff every few months, and I worry they do not know my dog or remember specific things about her (for instance she is terrified of crates and aggressive towards cats).
2. Focus on patient education - I have NEVER felt pushed to do a specific test/treatment or spend a certain amount of money. Each time I have gone to CVS, the doctors (particularly Dr. McFadden and Dr. Treuil) have spent more than 45 minutes with me... explaining what they currently think, what additional tests can be done, the advantages of different treatment options, answering my questions. They recommend books and websites for me to check out if I want to use additional resources, and do not pressure me to make a decision right away. They are also generous with their time over the phone. I feel as though I am their only customer, even though I know there are hundreds of others.
3. Compassionate and friendly people - Jenny's treatment team always greets her warmly, by name. She wags and wiggles and is never afraid to follow them to the back.
*And last, a word about the cost of emergency/specialist services. Yes, many of the services at CVS are expensive (several hundred to several thousand dollars), but this does not make the doctors or their staff "greedy" as people have written in other reviews. The doctors have invested 10+ years in higher education and the clinic has spent millions of dollars on diagnostic equipment, not to mention the cost of cleaning their beautiful facility and staffing it 24/7. Those costs need to be recouped somehow, it is simply how a business works. You will find the fees at CVS are comparable to ANY 24 hour clinic in a large city. If the cost of a service seems prohibitive, you can always check into the CareCredit program. Dr. McFadden and her team have kept my dog strong, healthy and comfortable for the past 6+ months and I cannot thank them enough :)
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