My grandmother has been at this campus for about 8 months now. In these eight months we have had to resolve issues more times than I care to mention. It is frustrating to deal with their staff, one person in particular Amy, who is the coordinator. ( I'll be speaking with her superiors soon) She has a superior attitude and if she argues with me who is the family member, I can't imagine how she communicates with the elderly residents. Granny's medication doesn't arrive on time, it takes their pharmacy to deliver high blood pressure meds an entire day, and God forbid it should be on a weekend or holiday then it's 2 days. The transport system is horrible also, they have 2 drivers for 600 residents, ( and the drivers have to be done with their route by 4:30 pm) (Don't we have a high unemployment rate in this country??) and you have to schedule your transport 4 days in advance and coordinate YOUR DOCS APPOINTMENT WITH THE DRIVER'S. SERIOUSLY? Shouldn't it be the other way around?????? In most cases the family member has to take a day off so they can get their loved one in for a routine appt..In case of a last minute appt, there is HO ONE TO HELP...SO EITHER TAKE THE DAY OFF OR HAVE YOUR GRANNY BE IN PAIN FOR 3-4 DAYS UNTIL THEY CAN TRANSPORT HER.
This is a glorified dorm, nothing else. THERE IS NO ELDER CARE PROVIDED, IF THERE WAS I WOULDN'T HAVE TO WRITE THIS REVIEW.