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  • Absolutely amazing bouquet, customer service. and follow up. I had one of the worst experiences yesterday dealing with flower delivery express. I'm ashamed I didn't read the reviews first. When I called my local florist (Bobbies) Jim had a sympathetic ear and listened to me rant. When I was finished, he had already looked up what I needed, and offered me a beautiful arrangement, (My wife cried) at a price less than online and a delivery sooner than online. That alone should warrant a shining review. This morning I looked at my card online and it was for $11.00 more. I called immediately and spoke with Jim and he explained the concept of "TAXES" and delivery. I felt about two inches tall. I know delivery, especially same day costs $, and taxes.......... Okay I'm a moron. Knowing this, Jim still offered to waive the delivery cost. Unbelievable. Right? I was so impressed, I told him to leave the cost, and forgive me for my oversight. He STILL insisted on splitting the cost of delivery. Who does that? I'm not a huge flower guy, maybe two to four times a year, but I assure you I will never look anywhere else. They've earned my business forever Thank you Jim. Kelly
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