Used to love this place and so did my dog, went there for years. It has changed recently. My dog has separation anxiety, one of the reasons I use daycare. If there are too many dogs or they are overwhelmed, they used to be put in a separate area (park) with a staff member to play with them. Last experience they put her there all by herself causing a fear reaction. She tried to grab the staff member leash to prevent her from leaving and accidentally caused a tiny tiny nip. They isolated her in a kennel at that point. I did not receive a phone call, they just isolated her-I should have been called. For some reason trouble happens only with certain staff members and there has been no other instances like this with other employees. When I asked about body language, etc during this event they had no idea of body language-answer was "I don't know". Not acceptable when working with dogs. I'm sad-really looked at this place as her second home.