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  • We are still going to leave this at a one star review because of the service. I went 36 hours with no manager every calling. I called in the next day and finally got them to deliver the table for free but they could not deliver that day. I went ahead and set up delivery for the next day. I never received a phone call to confirm the delivery the night before like promised. When I called in the first rep explained to me they didn't have a time but that it would be there before 6 pm as promised. I called back around 5pm to check on the time and they said it wasn't being delivered that day but will be delivered the next day. I began to get annoyed again because they keep making mistakes. I explained to the gentleman on the phone I want to speak with a manager immediately. He placed me on hold two different times but still never got a manager on the phone. He kept saying there isn't one available but I can have them call you within 24 hours. I told him that I will sit on the phone until he gets a manager on the phone. He tells me I can't be on the phone that long. He finally gets me in touch with someone in the phoenix location. To my shock the store took care of everything for me. I did have to drive to the store to pick up my table which was disappointing but Xan, the supervisor(young lady forgot her name), Abraham and the gentle that loaded it were all amazing. If you are going to purchase form this company make sure that you pick it up yourself and before you leave inspect the product. Never deal with their customer service number. They will push you aside and don't care about you. They only care about you spending money and leaving them alone. Thanks again to the people in the phoenix store. You have all been great to bad the bads of the customer service overshadow your efforts.
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